Refund & Return Policy

At Secure Cart, we are committed to delivering genuine antivirus software with a transparent and secure purchase experience. We understand the importance of customer satisfaction, which is why we have established a clear and straightforward refund and return policy.

1. Eligibility for Refund & Return

We strive to offer full clarity on refund and return eligibility to ensure a hassle-free process for our customers:

• Refunds are applicable only if the purchased antivirus software does not function due to technical errors or licensing issues.

• If a product key is not delivered within the stated timeframe or is invalid upon activation, the customer may request a replacement or refund.

• Returns are not required, as all purchases are digitally delivered, eliminating any physical shipment requirements.

• Customers must contact us within 7 days of purchase if they experience an issue with the product.

2. Non-Refundable & Non-Returnable Items

To maintain fair business practices, certain conditions apply:

• Activated or Used Product Keys cannot be refunded, as they are permanently linked to the user’s account once used.

• Any refund request without valid proof of error may be declined.

• Refunds are not granted for customer errors, such as purchasing the wrong product or accidental orders.

3. Refund Process & Timeline

We prioritize quick resolution of refund requests, ensuring a smooth and efficient process:

• Customers can initiate a refund request by contacting us via email or phone with the order number and issue details.

• Our team will verify the issue and process a refund if eligible.

• Approved refunds are issued within 5–10 business days, depending on the original payment method.

• Customers will receive a confirmation email upon successful refund processing.

4. How to Request a Refund

For a seamless experience, follow these steps to request a refund:

1. Email us atsupport@securecart.xyz with the subject: Refund Request – [Order Number].

2. Provide proof of issue, such as screenshots of errors or unsuccessful activation attempts.

3. Our support team will assess the request and inform you of the next steps.

4. If approved, the refund will be processed within the stated timeline.

5. Product Key Delivery & Validity

All purchases on Secure Cart include instant digital delivery with secure authentication:

• Product keys are delivered via email upon successful payment completion.

• Customers must ensure the correct email address is entered during checkout to receive their purchase.

• Each key is valid for one activation only and must be used per the software provider’s terms & conditions.

6. Customer Support for Refunds & Returns

If you have any questions regarding refunds or product key issues, our team is available to assist you:

• Office Address: 4544 Sheppard Ave East, Toronto, ON M1S 1V2

• Phone: +1 (844) 203-8320

• Website: https://securecart.xyz/

• Email: support@securecart.xyz

We value customer satisfaction and aim to resolve refund & return requests quickly and efficiently.

Final Commitment to Customer Satisfaction

At Secure Cart, we are dedicated to ensuring a secure, transparent, and reliable shopping experience. We continuously enhance our services to provide the best solutions to our valued customers. Thank you for trusting Secure Cart for your antivirus software needs!